Legal
Refunds and Cancellation
You can cancel any time, and if a plan isn't right for you, you can have your first payment back. This page explains how. It is part of our Terms of Use; the plans and prices are on our pricing page.
1. The free first project
Your first project costs nothing and needs no card, so there is nothing to cancel or refund. You can keep it as long as you like.
2. Cancelling Studio
- Studio is paid monthly or yearly and renews automatically at the end of each period until you cancel.
- You can cancel at any time: from the link in your payment receipt email, from your account in Enfilade where it offers it, or by writing to us at teamenfilade@gmail.com from your studio's email address.
- Cancelling stops the next renewal. Studio keeps working until the end of the period you have paid for, and you are not charged again.
- When it ends, nothing is deleted. Your projects stay in your archive, where you and your clients can still open them and you can export them.
- A plan paid for a single period without automatic renewal, such as a year paid in one payment, simply ends at the end of that period. There is nothing to cancel.
3. Refunds for Studio
- Your first payment: if you ask within 14 days of your first Studio payment, monthly or yearly, we refund it in full, without questions.
- Renewals: a renewal that has already been charged is not refunded. Cancel before the renewal date to avoid the next charge.
- Moving from monthly to yearly: the months you have already paid for are not refunded, but the year starts when the paid month ends, so you never pay twice for the same time.
4. Refunds for a Project pass
If you ask within 14 days of buying a Project pass, and the project's client link has not been opened yet, we refund it in full. Once your client has opened the design book, the pass has been used and is not refunded.
5. Atelier
Atelier includes work we do by hand for your studio, such as designing your client front and bringing in your past projects. Its setup fee covers that work and is not refunded once the work has started. The yearly plan itself follows the same rules as Studio, unless we have agreed otherwise in writing.
6. If we can't deliver
If Enfilade is unavailable for a long time because of a problem on our side, or if we close Enfilade, we refund the unused part of any period you have paid for. If you think you were charged by mistake, write to us and we will put it right.
If you are a consumer in a country that gives you a legal right to cancel or get a refund, such as the 14-day right of withdrawal in the EU and UK, you keep that right. Nothing on this page takes away rights the law gives you.
7. How to ask for a refund
- Write to teamenfilade@gmail.com from your studio's email address, with the payment's date and amount or the reference in your receipt.
- We reply within 2 business days.
- Our paid plans are sold through our reseller Dodo Payments, who processes refunds. A refund goes back to the card, UPI account or other method you paid with, usually within 5 to 10 business days, depending on your bank.
- When a refund is made, the plan or pass it paid for ends.
- Please write to us before disputing a payment with your bank. We can almost always sort it out faster.
8. Contact
Questions about cancelling or refunds: teamenfilade@gmail.com, or write to Jayesh Porwal, Kanth Road, Moradabad, Uttar Pradesh, India.